As we continue to grow, we will be recruiting for new members of the ASK team, and you can find details of those opportunities here.
Our company values are Integrity, Attitude, Respect, Quality and Fun. We take our values seriously and expect our employees to know the exemplary behaviours that underpin each one. We are proud of our ISO9001 accreditation and ask our employees to work to the highest standards at all times in all we do.
Our culture is relaxed and personable. We are a ‘people business’ and we want to employ people, not corporate machines. We enjoy each other’s company and like to socialise. We try to keep a good balance of work and play.
If you want to contact us for more information about upcoming opportunities, visit our Contact page.
Current vacancies:
Account Manager
£39,999 – £40,000 a year – Full-time, Permanent
Temporarily remote
What we need
We are looking for the right person to be the key contact for our clients and ensure they remain supported and delighted with our services by providing effective account management and ensuring that we meet and exceed our promises.
This role is key to developing relationships that create further business opportunities. You will create effective sales strategies to identify and successfully engage with clients and potential clients by selling our learning & development and training services.
You will have demonstrative experience of success in a similar role in consultative sales within in a service industry. Experience within Learning & Development will be a distinct advantage.
What you will do
- Top outcome in the next 6 months: To achieve revenue growth of ASK Group services; ASK Europe and Management Apprentice with our existing clients by going above and beyond their expectations and ensure ASK is seen as a valuable and trusted partner.
- To provide effective account management for all clients to ensure ongoing business development, in particular the promotion of Company products and services on a face-to-face and telephone basis
- To organise, attend and lead regular account meetings as required to ensure high levels of client satisfaction and to further develop existing client relationships
- To provide effective project management for clients as a means of developing a positive client relationship and identifying opportunities for additional work from clients
- To prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and to monitor service obligations and KPIs to ensure contract requirements met
- To develop and manage client account plans to include growth targets and client priority categorisation
About you
You will be a superstar experienced account manager, and a brilliant communicator with warmth and humility at senior levels. You must be someone who understands we seek to build lasting relationships through rapport and trust, and this is not an industry where a ‘sales approach’ works. However, you will be driven with a strong sales and commercial mindset and understand how these are correctly applied in our sector.
You will take your own learning and development seriously and will have a naturally curious mindset. You will enjoy researching clients and understanding what’s important to them, and you will understand ASK’s services thoroughly so you can speak with authority.
You will have exemplary organisational skills and attention to detail and will consider updating CRM systems to be essential and not something that happens only when you have time. You will enjoy creating project plans and holding colleagues to account.
You will want to be involved in all aspects of company life, not just your role, and you will know and actively support ASK’s policies for Equality and Diversity, Environment and Data Protection
To apply for this role hit the button below; Our recruitment process is very thorough, so expect a questionnaire, assessment and interview. Please don’t copy and paste an application as this will be rejected.
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Programme Coordinator
ASK Europe plc – Cranfield MK43 0BT
Contract: Full-time, 12 months Fixed Term
Salary: £23,000
Start Date: As soon as available
What we need
ASK Europe is a leading provider of leadership and management development programmes to clients throughout the UK and worldwide. Founded 26 years ago, we have developed innovative approaches to strengthening our clients’ leadership capabilities in times of great change and challenge. We use leading psychometric profiling tools and experiential learning techniques to give those attending our programmes the most rewarding learning experience, supplemented by sophisticated online learning tools to give managers and leaders the skills they need to succeed. In response to growing demand for our services we are now looking to expand our Client Services team.
We are looking for the right person to be a key point of contact for our clients
You will have demonstrative experience of success in a similar role in coordination/administration within in a service industry. Experience within Learning & Development will be a distinct advantage.
What you will do
- Act as a central point of client contact, maintaining and enhancing client relationships by building strong working relationships
- Administer a wide range of development programmes and training that can last from one-day to over 12 months
- Entering sales orders into our SAP system
- Work with and in support of our Consultants in the development, management and delivery of pre and post-programme communications and materials
- Work with and in support of our Consultants in the relationship management of existing clients
- Administer the LMS, to include uploading and editing online content, as well as acting as point of contact for delegates using the LMS
About you
You will be an experienced administrator able to juggle many balls – so the ability to stay calm under pressure is essential. You will definitely be outgoing, enjoy conversations, and have a positive, up-beat attitude.
You will enjoy getting to know your clients and our network of colleagues, and you will build strong relationships that go beyond the work projects. You will want to be seen as an extension of our client’s team and be a trusted partner.
You will have exemplary organisational skills and attention to detail and will need to prioritise your workload, including the many emails we receive. You will therefore need to be an expert user of MS Outlook. You will consider updating our CRM systems to be essential and not something that happens only when you have time. Knowledge of Project Management software will be a distinct advantage.
You take your own learning and development seriously and will have a naturally curious mindset. You seek continual improvement and won’t be afraid to challenge or recommend new ways of working.
You will want to be involved in all aspects of company life, not just your role, and you will know and actively support ASK’s policies for Equality and Diversity, Environment and Data Protection
The role requires:
- Good computer skills and at least 2 years’ experience using Microsoft Office on a day-to-day basis
- MS Excel experience is essential; knowledge of pivot tables and MS Query will be a distinct advantage
- Excellent written skills and the ability to proofread documents
Please research our company before applying: Our recruitment process is very thorough, so expect a questionnaire, assessment and interview. Please don’t copy and paste an application as this will be rejected.
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Operations Manager
ASK Europe plc – Cranfield MK43 0BT
Contract: Full-time, Permanent
Salary: £45,000 to £50,000
Location: Cranfield
Start Date: As soon as available
What we need
ASK Europe is a leading provider of leadership and management development programmes to clients throughout the UK and worldwide. Founded 26 years ago, we have developed innovative approaches to strengthening our clients’ leadership capabilities in times of great change and challenge. We use leading psychometric profiling tools and experiential learning techniques to give those attending our programmes the most rewarding learning experience, supplemented by sophisticated online learning tools to give managers and leaders the skills they need to succeed
We are looking for the right person to be a senior member of our team and ensure we operationalise all aspects of our programmes from initial contract through to completion.
This role us fundamental to our ongoing success, and you will need to liaise with clients, the internal team, and our Associates around the world; ensuring clear accountabilities are understood and met.
You will have demonstrative experience of success in a similar role within the service industry. Experience within Learning & Development will be a distinct advantage.
What you will do
- Implement project plans for new and existing contracts within ASK Group services: ASK Europe and Management Apprentice; ensuring all stakeholders are managed and key milestones met
- Lead the recruitment, engagement and retention of a network of c.200 Associates located across the UK, Europe and worldwide
- Be responsible for all programme evaluation; developing and implementing new metrics as required to evidence effectiveness to clients
- Ensure all legal documents such as client contracts and Associate agreements are up to date and in place
- Execute the duties, responsibilities and obligations of a member of the Senior Management Team (SMT) and support the management team by the provision of management information relevant to your role
- Lead, line manage and develop the Operations team
About you
You will be a highly experienced Operations Manager, and a brilliant communicator with warmth and humility at senior levels. It is essential you have experience of project management software and can integrate these tools with our existing platforms.
You will need to have an advanced knowledge of all Microsoft Office products especially Word, Excel and PowerPoint. Knowledge of SAP B1 will be an advantage.
You will feel comfortable representing the company across all of our clients and you will understand ASK’s services thoroughly so you can speak with authority, and deputise for the Managing Director.
You will take your own learning and development seriously and will have a naturally curious mindset. You will enjoy researching clients and understanding what’s important to them.
You will have exemplary organisational skills and attention to detail and will consider updating CRM systems to be essential and not something that happens only when you have time. You will enjoy creating project plans and holding colleagues to account.
You will want to be involved in all aspects of company life, not just your role, and you will know and actively support ASK’s policies for Equality and Diversity, Environment and Data Protection
Please research our company before applying: Our recruitment process is very thorough, so expect a questionnaire, assessment and interview. Please don’t copy and paste an application as this will be rejected.
