Operations Manager Job Description – 2019

Position: Operations Manager
Location: Cranfield
Remuneration: Generous package + benefits

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Are you our Operations Manager?

The Operations Manager will be responsible for working with the executive team and stakeholders
to ensure that all operations are delivered in time, on budget and within quality standards. You will
implement project plans for new and existing contracts, ensuring all stakeholders are managed as
well as leading on the recruitment, engagement and retention of a network of c.200 Associates
located across the UK, US, Europe and APAC

With a strong sense of fun, you will enjoy contributing to the ASK energy and champion our values.
You will be commercial in your outlook and understand the principles of winning and retaining
clients

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Key Responsibilities

• Successfully plan, execute, monitor and control all operations for ASK and any subsidiary
  divisions. Define and articulate clear and attainable objectives and deliverables to be agreed
  with the Managing Director
• Create efficiencies in SAP and other areas of operations, particularly automated processes
• Pro-actively identify and assess the impact of risks, issues and dependencies and take corrective
  action to reduce operational failures, maximise benefits and restrict costs
• Ensure accurate evaluations are completed for all ASK programmes and a suite of reports
  created to evidence effectiveness to Clients
• Develop and manage solid business relationships with key internal and external stakeholders
• Discuss ASK capability and client requirements in order to develop new client opportunities
• Recruit and engage with Associates in order to ensure ASK is in a position to deliver work
  won, whilst ensuring consistency and quality is upheld, ensuring all ASK delivery requirements
  are met (a diverse pool of Associates), and incentivise Associates to develop new business
• Lead and line manage the Operations team to deliver their work streams in accordance with
  overall project scope, milestones and budget. Meet stated milestones and strive to foresee and
  mitigate threats to milestone deadlines
• Perform the duties of ASK Quality Manager and act as quality ambassador across the Group
• Ensure our ISO9001 accreditation is renewed annually and all ASK processes are in place that
  comply with the Quality Management System. Liaise with external audit companies as required
• Ensure colleagues and the company adhere to the QMS processes and procedures and all
  areas for improvement are documented and resolved
• Coordinate and implement continual internal audits
• Produce quarterly quality reports for the SMT
• Contribute to the creation and implementation of the business strategy through membership
  of the Senior Management Team
• Contribute to the leadership of ASK colleagues where appropriate and support all staff in their
  development and effective delivery of the ASK Vision
• Be an effective leader and role-model the values of ASK

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Essential Core Skills and Experience

• Professional interpersonal skills, able to communicate equally well verbally, through
  presentations and in writing, with people at all levels
• Robust influencing and negotiation skills, with the ability to guide meetings to deliver optimum
  value
• Excellent organisational skills with the ability to manage competing priorities effectively
• Strong problem solving skills with the ability ask insightful questions, detect unstated
  assumptions and formulate creative solutions
• Maintains and utilises 3rd party relationships to the benefit of the business
• Strong commercial acumen with an organisational and environmental awareness
• To ensure all relevant ASK processes and procedures are followed in the provision of a
  comprehensive service to all internal and external customers

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The role requires:

• Previous project management experience with a good understanding of proven project
  management methodologies
• Proven ability to plan, organise, manage and prioritise a range of tasks – own and others
• Excellent time management, meeting time deadlines on a range of projects
• Knowledge of using SAP & Microsoft Project, or similar, would be an advantage
• An eye for detail and a commitment to quality
• Excellent self-organisational ability
• Customer facing and commercial acumen

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If you are interested in applying for this position please email your CV to
tessa.taylor@askeurope.com

Please keep your CV to a maximum of 2 pages and include details of your current package and
salary expectations