As we continue to grow, we will be recruiting for new members of the ASK team, and you can find details of those opportunities here.
Our company values are Integrity, Attitude, Respect, Quality and Fun. We take our values seriously and expect our employees to know the exemplary behaviours that underpin each one. We are proud of our ISO9001 accreditation and ask our employees to work to the highest standards at all times in all we do.
Our culture is relaxed and personable. We are a ‘people business’ and we want to employ people, not corporate machines. We enjoy each other’s company and like to socialise. We try to keep a good balance of work and play.
If you want to contact us for more information about upcoming opportunities, visit our Contact page.
Current vacancies:
Operations Manager
ASK Europe plc – Cranfield MK43 0BT
Contract: Full-time, Permanent
Salary: Up to £45,000
Location: Cranfield
Start Date: As soon as available
What we need
ASK Europe is a leading provider of leadership and management development programmes to clients throughout the UK and worldwide. Founded 26 years ago, we have developed innovative approaches to strengthening our clients’ leadership capabilities in times of great change and challenge. We use leading psychometric profiling tools and experiential learning techniques to give those attending our programmes the most rewarding learning experience, supplemented by sophisticated online learning tools to give managers and leaders the skills they need to succeed
We are looking for the right person to be a senior member of our team and ensure we operationalise all aspects of our programmes from initial contract through to completion.
This role us fundamental to our ongoing success, and you will need to liaise with clients, the internal team, and our Associates around the world; ensuring clear accountabilities are understood and met.
You will have demonstrative experience of success in a similar role within the service industry. Experience within Learning & Development will be a distinct advantage.
What you will do
- Implement project plans for new and existing contracts within ASK Group services: ASK Europe and Management Apprentice; ensuring all stakeholders are managed and key milestones met
- Lead the recruitment, engagement and retention of a network of c.200 Associates located across the UK, Europe and worldwide
- Be responsible for all programme evaluation; developing and implementing new metrics as required to evidence effectiveness to clients
- Ensure all legal documents such as client contracts and Associate agreements are up to date and in place
- Execute the duties, responsibilities and obligations of a member of the Senior Management Team (SMT) and support the management team by the provision of management information relevant to your role
- Lead, line manage and develop the Operations team
About you
You will be a highly experienced Operations Manager, and a brilliant communicator with warmth and humility at senior levels. It is essential you have experience of project management software and can integrate these tools with our existing platforms.
You will need to have an advanced knowledge of all Microsoft Office products especially Word, Excel and PowerPoint. Knowledge of SAP B1 will be an advantage.
You will feel comfortable representing the company across all of our clients and you will understand ASK’s services thoroughly so you can speak with authority, and deputise for the Managing Director.
You will take your own learning and development seriously and will have a naturally curious mindset. You will enjoy researching clients and understanding what’s important to them.
You will have exemplary organisational skills and attention to detail and will consider updating CRM systems to be essential and not something that happens only when you have time. You will enjoy creating project plans and holding colleagues to account.
You will want to be involved in all aspects of company life, not just your role, and you will know and actively support ASK’s policies for Equality and Diversity, Environment and Data Protection
Please research our company before applying: Our recruitment process is very thorough, so expect a questionnaire, assessment and interview. Please don’t copy and paste an application as this will be rejected.
