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- We value partnership and close involvement with clients and continually seek their timely and constructive feedback
- In our dealings with participants in customer organisations, we will remember at all times that only they can deliver the performance improvement being sought
- We understand that our responsibilities do not cease until sustainable new behaviours have been transferred to and applied in the workplace, and are securely embedded in working practices
- We are open and honest with customers, suppliers and each other, and behave in a supportive and caring way
- To succeed in our aims, we will engage with learners, their line managers and all other stakeholders who influence their behaviour
- We encourage individuals to take full responsibility for themselves and the organisations of which they are part
- We embrace the standards set out in Investors in People and ISO 9001:2008.
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