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Tag Archives: affective labour

Your loyalty is indispensable; your presence, not so much

12 June 2012

Posted by Ed under behavioural change, HR, leading performance, life, line managers, management, motivation, relationships, reward and recognition, talent management | Tagged affective labour, cultural change, emotional engagement, employee engagement, HR bartender, michael sandel, psychological contract, transactional engagement | No comments yet | Leave a reply |

I’ll be honest before I type anything more: this isn’t the most fully-thought through contribution I’ve made to this blog. But the thoughts that are swimming around here have lurked at the margins of several recent posts, particularly those exploring new approaches to working, the nature of our changing relationship with work, and that chestnut du jour – employee engagement. If there’s a single trigger for this half-baked piece, it’s a review by John Lanchester in The Guardian of Michael Sandel’s new book, What Money Can’t Buy. Sandel, as Lanchester points out, is no kneejerk anti-marketeer: his primary concerns are morality and justice and – by extension – the moral impact of market-based thinking and behaviour. As Lanchester quotes him, from what he takes pains to point out is neither an angry nor a simplistic book:

The most fateful change that unfolded in the last three decades was not an increase in greed. It was the expansion of markets, and of market values, into spheres of life where they don’t belong.”

As the reviewer explains, the book is an assault on the idea that ‘the economic approach to “utility maximisation” explains all human behaviour.’ I’m not about to wax either philosophical (I lack the mental apparatus) nor political (at least not intentionally – this is not the place), but I saw echoes of this pondering the place of marketisation in other recent articles and writing, more directly related to work, employee loyalty and so on – areas that are much more the ‘home turf’ of this blog.

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